Despite stating in my search that I wanted a checked bag and pretty sure I added one during my ticket purchase, when I wanted to check in online I realized that the price I payed did not include any checked bag and I will have to pay extra for it at the airport. I also didn't receive the option to choose vegetarian food during the check in so I wasn't able to fully enjoy the meal provided by the company. On the plus side, we had enough space inside the plane to get 2 seats for ourselves and the seats were comfortable. The crew members were really friendly and helpful.
Business class is very poor , old seats with a iPad as tv…others companies offering better quality
My experience was good overall, the quality of the food really decreased! There used to be a choice between meat and fish now it’s between chicken and pasta! In the choices of entertainment meditation has been added which is very good. Soft chair workout to improve blood circulation and avoid phlebitis should be added.
The only reason the overall rating wasn't "excellent" was due to problems in claiming luggage. The bags are delivered to the main area (Cinta 35) for domestic passengers, but to a DIFFERENT ROOM for international arrivees. After waiting 30 minutes, someone (who didn't appear to be from Air France or the airport) told us to go to another area. There we found our bags, which appeared to have been awaiting us for a while. We had to go through a bag check before leaving the airport. If we had been alerted to this possibility, or better yet, been to go directly to Cinta 34, we could have eliminated quite a bit of waiting.
Much better than the major US Carriers especially in Biz Class.
I wish that the meal included a vegetable or even a salad instead of couscous! Why serve chicken with rice AND couscous? Service was good overall though a bit lacking in friendliness. Usually on air france I've been offered a glass of champagne before dinner, wine with dinner, and a digestif after dinner. We were only offered wine this time!
It was not Air France but Air Europa. But confusion over our checked luggage. Whether it was checked all the way to Tenerife or not. It was not. Had to line up again in Departures. At least our Sky Priority was honoured. Flight was fine.
My wife and I had a row to ourselves after moving seats. There were no TVs and you had to buy food. So we did nothing but had a quick nap. Flight was fine.
The plane was old Only 3 bathrooms available for economy The entertainment was old and the selection was poor
Georgian Airways check in staff initially denied us, because they thought passengers required transit visas to transfer on connecting flights. This required 70 minutes for them to call multiple people to confirm how transfers worked. They did not apologize once accepting our check in. Onboard, the four hour flight gave stale bread with spam slices as lunch. The only included drinks were still or sparkling water.
I did not get my baggage at my final destination..poor coordination with connecting flights with partner airlines (Saudi airways). Also the food was very mediocre.
Not a good one this time. The absence of internet without any information/notification ahead was really the unacceptable part. Also this new A350-900 has a serious legroom challenge for economy seats. It’s more like a medium-haul flight legroom configuration.
Entertainment was ok and crew was alright. Rest was terrible experience
The flights are cheap, but they nickel and dime you for everything. And the seat pockets are TINY. The board from the back, which seems more efficient, but if you pay to sit up front and you board last, your chances of getting space in the overhead bin are decreased. That said, I did get space in the bin this time, so that made me happy. When booking my ticket, I paid extra to check a bag, select my seat and have food. The food was pretty salty. The only beverage with my meal was a paper cup of water - I would have had to buy a beverage separately. Fortunately, I bought a huge bottle of water at the airport and just drank that.
I got a very good price on this flight which made me very happy! I arrived in France, which was also good! The seats (and seat pockets) were small so I don’t know if a very large person could be comfortable — I bought seats in the cheapest zone so I’m sure that was a factor) The crew were all fine, except one flight attendant had some pretty strong body odor, which I noticed every time he walked past me. That wasn’t great. (Fortunately, he didn’t walk past me very many times!) Anyway, if you need to save some money, the French Bee flight from LAX international to Orly airport in Paris is a good bet! Just be prepared to pay for every single thing, including food, and bring your own snacks!)
L’équipe a été super serviable avec mon enfant de 11 mois. Un petit cadeau l attendait dans l avion, petits pots etc…
Went in with low expectations based on other reviews/the fact that this is a budget airline, but I was pleasantly surprised! Everything went smoothly, seats were comfortable, food was not bad for airplane food, and of course the price of the flight was fantastic. The only real negatives I can think of are that the plane is a bit on the older side (think 2012-ish era planes, not a huge deal), wifi is a bit expensive, and the movie catalog is mediocre. But that is to be expected on a budget airline (I was honestly surprised they had free movies). I would definitely fly again.
No organization when it came to checking in and boarding. If you have diet restrictions make sure to plan ahead.
The flight was two hours late to take off. The captain kept making announcements in English, but the volume on the speakers was low and we could not hear him. The flight attendant’s French translation was loud and clear, but we couldn’t understand French. The crew was nowhere to be found to relay what the captain was announcing. Very frustrating experience. American has to do better.
Everything about the flight was lovely…We left early, arrived early, cabin crew were efficient and helpful. Flight was easy and most pleasant.
Cabin felt crammed Snacks are lame But crew was super efficient getting us out on time despite delay
One bottle of water and a package of cookies for comfort plus. We had to literally beg a flight attendant for an extra bottle of water later in the flight due to feeling dehydrated.
We boarded after several delays due to mechanical failure and a gate change. The seat cushion in the exit row was very compressed and offered no cushion, making the four-hour journey reasonably uncomfortable. The WiFi worked for a few people, but for most, it did not, and you cannot get entertainment unless you can connect—American Airlines flights do not have seatback screens, and you must use your mobile phone.
You were more on time than United. I'm so over united delays.
Other than being delayed 5.5 hours and having to get a hotel because I missed my connecting flight, it was an okay flight. No in-flight Wi-Fi or entertainment.
Its usually good but this flight was just mediocre. It WAS, however, on time, and got us home early. We had asked for a special meal. The one we got was not what we had requested and the staff said there were no extras so we my family essentially went without food on this 10 hr flight. Not the end of the work. Breakfast was a dry cold bun with some salad leaves and a slice of tomato. That’s it. Skipped it too and ate at home. I expect better from American.
The flight was great, and I have never ridden in first class previously so I don't have any practical knowledge of the norm. The flight out to DFW was delayed and I sat in economy which was as expected, not nearly as spoiled as I was in first class which had more general room but that is par for the course. I have no complaints and will wait until I fly American again before I can make a valid improvement. I will fly American again in the future.
There were several issues with this flight. I have flown quite often internationally and I was surprised by the lack of presence of attendants other than meal and drink times. The food was not best but I feel that is the norm. We also had to get off the plane once in London via stairs and bus to the terminal. Anyone who had another flight had to then get another bus to another terminal. This causes me to miss my flight and have to rebook.
The crew was extremely supportive and helpful for my mother that needed wheelchair support.
Everything was made rather simple, so I appreciate that. All the people I dealt with from entering the airport in Jacksonville to my lonnnnnnng walk to my next gate in Chicago were excellent and very helpful.
My experience with Air Canada was good. Great customer service… only a few delays and issues with the tunnel to exit the plain. I did not appreciate that we arrived at terminal D and had to go to terminal E to get the bags/ luggage.
It was a short flight and for that reason the flight was acceptable.
Good day, I would have like to be able to pay for upgrade once onboard. There was 2 empty seat side by side in first class on AC949 PTP-YUL on Feb.07, 2025. I ask the flight attendant if I could pay to upgrade in those seat but was told that I had to do it when I checked-in and was too late now. I said that Air Transat does offer to pay onboard when first class seat are available. Maybe something Air Canada could look into in order to increase income for the company and get a better client satisfaction. Sincerely, Michel Spinosa
We were about an hour late on take off and then, after we pulled up to the terminal at YVR they couldn’t open the door of the plane.
Very disappointed with how we left Heathrow, and the service from Air Canada. When food was given, I was skipped by the attendant, and when I went to tell him, he just dropped the tray of food on my table. Leaving Heathrow and landing in Montreal were bad, which is not Air Canada’s fault, but the service itself was not good.
3 hours late departure with no explanation. $160 luggage fee (two passengers) for less than 1 hour in the air!
The people are great! The trip to Japan is simply never ending!!! Not the problem of the airlines, though.
United agent at FLL excellent - due 55 min conx at ORD rerouted us on an earlier departure via DEN and got home 5 hours earlier than expected