The layover was 6 PLUS hours and we were only given a $15.00 voucher. We missed our first activity in Quebec due to the delay.
the seats aren't the most comfy -- too little padding and I could feel whatever the passenger behind me was doing. Otherwise, it's all good.
My flight got delayed 5 times and then got cancelled eventually, I had to get a hotel and uber and pay for food for an extra night without any plans. It was a horrible experience, instead of Air Canada, I was flying with United .
Disappointed my flight was delayed to TO as i had a connection to make. Ran through the airport I made my flight but I initially had 1.5 hours to connect. Unnecessary stress!
It was okay; however, for a long-haul flight, the economy seats were uncomfortable. The seat cushioning needs to be improved. The food served was below average. The staff was good and courteous. They were attentive and helped the passengers where possible.
flight was delayed 6 hours for weather, then cancelled because of the crash in toronto, but none of the links to cancel or rebook my flights are working
Smooth on time flight with standard AC service. As usual food options awful. Wish airlines could offer better quality food services
Boarding was a disaster one person checking in 200 people took 25 min to check in zone 1&2.
Flight was cancelled. Had to wait around the airport for 5.5 hrs for later flight. Entertainment system was not working.
The speaker flight attendant talked over was way too loud. Hurt my ears -had to take out hearing aids.
Food was terrible, tasteless. I ordered ovo lacto special menu in business class and got vegan tasteless food instead. Really disappointing.
Not having to check carry on bags when plane wasn’t full. (The told us it was)
I had an issue with the name on my ticket vs my passport name. I was very upset that the Iberia ticket clerk had no authorization to help me and I was left to fix it. It took 19 calls of persons promising to accomplish and not doing anything before I reached someone who helped me in 10 minutes. Two of them even hung up on me. I missed my original flight because of this. Terrible customer service.
Flight boarded three hours late for no reason other than someone made a huge error in crew scheduling. We missed our connecting flight in Madrid and got zero help from American or Iberian airlines on rebooking. We had to pay for a car to take us to the Madrid train station and pay for train tickets to Santiago. We never used our booked flight to Santiago. American claims I can submit the expenses but they are not obligated to cover them. Very frustrating.
Awful. The flight wasn't actually operated by Iberia, but by American Airlines. I was unable to get my boarding pass and as a result missed my connecting flight.
Very good service from San Jose to Madrid . Ryanair service from Madrid to Brussels 😕
Flight from Costa Rica to Madrid was excellent. Good food and service. The flight from Madrid to Brussels was very poor . No food , no entertainment, no usb … Total package was quite expensive so you should give same service on the second flight
Paid for “extra room” selected seat. Wasn’t a benefit. Also was in aisle and was bumped almost every time attendants walked down aisle. Should have saved the assigned seat money and let them select.
business class food was pretty average otherwise it was a good experience
We upgraded to Business class paying approx. $1,300. Despite the upgrade, we were still required to pay an additional €70 for a checked bag. Furthermore, we were informed that another €70 would have been charged for our carry-on bag, as it was 3kg over the limit. To avoid this, we had to move clothing from the carry-on into the checked bag, which was both inconvenient and frustrating. Given the significant amount paid for the Business Class upgrade, we found this treatment to be quite appalling and disappointing. We expected a higher level of service and consideration for our luggage, and this experience did not meet those expectations.
Love the little chocolate bars, and consumer rights in EU regarding stepped refunds when flights are delayed.
Overall excellent service and Frankfurt Airport was very efficient and clean
Flew on a relatively old Airbus A340. Must have been one of the tightest economy seats I've ever experienced in a 2-4-2 setup. Seat doesn't recline much, and you're basically sitting up-right for the entire 11+ hours. Meal service was curt. The hot/warm dish was half squished causing some of the contents to squeeze out and make a mess when it was tossed onto the tray. TV screen is small for this day and age, and the USB didn't work to charge anything either. However there are lots of movies and tv shows, so that was good.
For such long flight we were expecting more comfortable seat , which were to close to each other , the backrest we could only lean a few inches to the back and you really couldn't stretch your legs.
Very good. I thought the choice of Mediterranean food such as falafel for lunch was very thoughtful considering we were flying to Cairo.
Flights scheduled with impossible connections - Lufthansa apparently believes it takes 7mins to change terminals, go through passport control, re-clear security and walk 1.8kms…..and everything will work perfectly (which it never does at Frankfurt). No staff on hand to assist with transfers on delayed flights. No transfer guidance provided by app. No compensation offered for 6hr delay to connecting flight.
The real bathroom smelled horrible and it smelled in the real of the plane..
Pretty standard. Crew was helpful and friendly. Plane was clean and food was good.
Crew were friendly and very helpful Plane was clean and the legroom is standard. Overall a good flight, no complaints.
Did not fly HOU to SAT as flight was cancelled.
