The food not that great. Did not like the fact that we could not purchase upgrade at the airport
The crew was the best I’ve ever encountered. Business class was spacious, immaculate, and very modern.
You cancel my flight in the morming and I have only one hour for my transit for Cluj this is not too much
I bought a ticket and paid for for our luggage but I had to pay for my luggage again. I’m so disappointed! We had a 30 min delay and because of that we missed our connecting flight and were told that we would be on the next flight (9am flight ) but we were landed we were booked at 12pm flight. I had a little baby w me, it was very stressful. I begged to leave at 10 am at least. I was emailed that we get a voucher but they didn’t work when we were at a breakfast store. I’ve been always happy w Lufthansa but this time was awful.
Food was great but they didn't clear my meal tray for 3 hours. You'd think they could check though the cabin now and then.
Good service … bus transfer upon arrival from plane to terminal: atrocious!!!
They lost my luggage and despite all follow ups through emails and phone calls they don’t give me an update
Professional crew and staff, very organized boarding and on time flights, baggage handling. Indian vegetarian meals were good, though could improve by offering Indian bread (naan/paratha/roti) as well. Very helpful pre flight emails with details of onboard experience 👍 Above average selection of movies. Consider offering more movies with subtitles and ratings indicators (e.g., IMDB scores).
The only thing that the airport can improve which will help Lufthansa from delay flights is to warn the passengers that are flying to the USA to be earlier to the gate due to the documents check that in our case delayed the flight
Extremely tight connection in Frankfurt. Tickets with one hour layover are not realistic even with first flight being on time. Just barely made it and ran most of the way. 😬
