This trip was the most comfortable one I have ever experienced, the team was excellent and very helpful. I am so glad I picked Qatar Airways.
I was unable to pre purchase sear upgrades or internet. Their online site is not user friendly and poor. I felt singled out in customs. Seats are very small even for a small person.
The Qatar Airways staff pre-boarding and also on the flight from Dallas to Doha were incredibly mediocre and arrogant. Consider retraining these individuals Other flights were ok.
Qatar Airways in-flight first/business class service is superior to any US airline; excellent meals are served on short haul flights such as between DXB and DOH.
Was downgraded from business to economy due to a faulty seat in business class. However when I boarded the plane there were no less than 5 free business class seats. Will never fly Qatar Airways again
Besides the flight cancellation, everything else was prefect. Kudos to Malaysian Airlines.
More facilities to transport to the gates......felt too much walking distance
No towels or tissue and chocolate and mint provided before arrival
Not good. Expected a lot more as far as excellence.
I staff or crew they were very friendly and humbly, they done theirs service very well, I appreciate them and thank you to the company or Qatar 🇶🇦 Government for providing as good service in their flight ,once again, thank you 😊 🙏 😀 😉 👍
Food hope it make it international not mainly like pilipino food
Good flight, friendly crew and overall - good service on United Airlines.
Very clean plane, staff were courteous, complimentary wifi and beverages are nice, and it was nice to have a whole row to myself! I do miss having seatback entertainment, though. And the prices are getting ridiculous, especially with the different teared tickets. But the flight overall was great.
The seat was reasonably comfortable. I hope the food could be hotter and more tasty.
flight landed late almost 1.00hr and we 4 passengers missed our connected flight to indianapolis, we need to get the hotel and taxi for the next day flight to home in indianapolis, cost us $ 300 more
The flight wose Daley 2hr I lost my connect flight i wose delay one day and I am not happy
Had the same two cabin attendants and Darren and Lea are exceptional
Nuts would be better than pretzels as the non sweet snack
I’m writing to share my deep frustration with a recent experience, which I feel reflects a troubling trend in the airline industry—one where customer care often takes a backseat to profit maximization. First, I do want to acknowledge a positive aspect: I appreciated that your team accommodated a seat change due to my medical needs without charging an additional fee. This gesture made a genuine difference during my trip, and I’m thankful for that. That said, the overall experience left me extremely disappointed. The ticket I purchased for myself and a companion turned out to be “basic”—a fare category I now understand to be non-refundable and non-transferable. Unfortunately, my travel companion was involved in a car accident and could not fly. Not only was I unable to receive any kind of reimbursement, but I also couldn't transfer the ticket to someone else, despite the flight being overbooked by three passengers. This inflexibility felt exploitative. To add to the frustration, I had to shoulder additional unexpected expenses: overpriced in-flight food and a costly baggage fee on my return trip. The entire process felt more like a profit-maximizing scheme than a customer service experience. I understand that airlines, like any business, need to remain financially viable. However, creating fare structures that penalize customers during emergencies, while simultaneously overbooking flights, comes across as deeply unfair. It’s hard to feel like a valued passenger in this environment. While I don’t expect much will come of this message, I do hope Air Canada takes this feedback seriously. There’s an opportunity to lead with integrity in an industry where choices for consumers are becoming more limited and experiences increasingly transactional.
Boarding is a mess. The lines all jammed together and no one knows which line was for which zone. The flight was delayed and the plane taxied on tarmac for more than 30 mins before we could get off. Overall not a bad flight. But the boarding part can do better.
The first class seats were unusable, mine at the end of the flight, my husband's in the middle of the flight, and the one next to me was unusable either, they had to move the person to another seat.
Boarding is always a challenge as folks in al groups crowd around for no reason, but crew handled it well. I once again applaud the LHR ground baggage staff as they got our bags from a flight at Terminal 5A to a flight in Terminal 5C within 40 minutes...amazing!
A little better than outward journey but mild chaos at the boarding gate because some people with boarding cards from connecting flights had cards which weren't recognised
With three empty seats across the aisle from me I politely asked the crew if I could sit in one of those seats. They initially told me I couldn't do it for my safety. When I pressed them again they blamed the captain. So which was it? I didn't appreciate either nonsense explanation simply because they didn't want to honor my request.
Boarding was efficient. Flight left on time. Wasn’t full so we could spread out a bit. Food was ok.
They did not provide free WiFi, It could be purchased for, I think, around $25, This seemed excessive.
Nice flight. Legroom was good. Food was good. Staff was friendly and helpful. Plane was modern and clean. Seats and headrests were comfortable. Entertainment system was good and modern, with a bright LCD screen and many appealing choices.
This was a HORRIBLE experience. I booked a two-leg flight from Reykjavik to Istanbul. My first flight ran 3 hours late and I then missed my flight to Istanbul. British Airways put me on a Turkish Airlines flight to Istanbul. No harm done, right? Wrong. The Turkish Airlines flight turned out to be overbooked. By the time I learned of this, British Airways closed their help desk. To add insult to injury, they helped one person in front of me before casually putting up a closed sign even though they knew I was stranded (their fault!) and needed help. I ended up spending $1000+ out of pocket to clean up their mess (including the flight to Johannesburg I had to rebook since BA delayed me so much) and haven’t heard a word about reimbursement. I have never had such an awful travel experience in my life. I know delays happen, but they need to take care of their passengers when these things happen, not leave us stranded in a foreign country in the middle of the night with nowhere to go.
The A350 is a great plane but BA's seating was incredibly tight (eg compared to the same plane as flown by BA's partner Finnair) and with a middle seat it was very claustrophobic
The seats in airbus from LA to London are uncomfortable. They are too narrow. I am a slim person but felt cramped. The way the seats are laid out really hinders privacy. You are forced to look at the person next to you which is awkward, Also the entertainment on the same leg was limited. The crew was excellent and attentive and the food was decent. The seats on London to Delhi leg were way better. The crew again was very attentive and polite.
